Privacy Policy

1. Introduction

Welcome to ViaLoop, a vehicle tracking and monitoring service operated by 404Minds Technologies. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle tracking system and services.

By using ViaLoop, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for ViaLoop, we may collect:

• Name and contact information (email, phone number)
• Account credentials (username and password)
• Billing and payment information
• Business information (company name, if applicable)

2.2 Vehicle and Tracking Data

Our service collects and processes:

• Real-time GPS location data and historical location information
• Vehicle identification details (make, model, VIN, license plate)
• Trip data (routes, distance traveled, timestamps)
• Vehicle diagnostics (fuel levels, engine health, speed)
• Driver behavior data (acceleration, braking, idling time)
• Geofence alerts and violations

2.3 Technical Information

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (features accessed, time spent on platform)
• Cookies and similar tracking technologies
• Mobile device identifiers

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our vehicle tracking services
• Process your transactions and manage your account
• Generate real-time alerts and notifications
• Analyze vehicle performance and driver behavior
• Improve our services and develop new features
• Provide customer support and respond to inquiries
• Send administrative information and service updates
• Detect, prevent, and address technical issues
• Comply with legal obligations and enforce our terms

4. Data Storage and Security

4.1 Data Location

All data collected through ViaLoop is stored on secure servers located in India. We maintain data centers with industry-standard physical and digital security measures.

4.2 Security Measures

We implement comprehensive security measures to protect your data:

• End-to-end encryption for data transmission
• Encrypted data storage using industry-standard protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Continuous monitoring for unauthorized access
• Regular data backups and disaster recovery procedures
• Employee training on data privacy and security

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party vendors who assist in operating our services (payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of ViaLoop, our users, or the public

6. Data Retention

We retain your personal information and vehicle data for as long as your account is active or as needed to provide services. We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Historical tracking data is retained according to your subscription plan and may be archived after a specified period.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Disable location tracking (note: this may limit service functionality)

To exercise these rights, please contact us at privacy@vialoop.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though disabling cookies may affect service functionality.

9. Third-Party Links and Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

ViaLoop is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information is processed and stored in India. If you access our services from outside India, please be aware that your data may be transferred to and processed in India. By using ViaLoop, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

14. Consent

By using ViaLoop's services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.